If you are not satisfied with a product that you have purchased on the House of Zeniaa website, please return the product at your cost by courier within 7 days to the following address:
38 Rashtriya Tower Rani Jhansi Road Jhandewalan New Delhi-110055
HOW TO RETURN OR EXCHANGE
To return an item, please request a return below. Any returns made without a black and white procedure may not be accepted.
We are not liable for any damages caused to the product during transit. Please note that all products on sale or using any discount code, are non refundable/exchangable. The offer coupon is only valid once, and doesn’t apply on the exchange of any product.
We offer free returns within 7 days for products that are received damaged. After 7 days, returns maybe charged for damaged items.
All returns will be given store credit only. Please note – store credit is valid for three months from issue date. Once you use the credit note, the sale is final.
Items should be returned new, unused, and with all House of Zeniaa packaging and tags still attached. Returns that are damaged, or altered may not be accepted and may be sent back to the customer.
Please email firstname.lastname@example.org if any of your purchases have been delivered without House of Zeniaa tags. Unidentified returns sent may be returned to the sender and/or not accepted.
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability.
Our team offers free returns for broken items within the 10 day exchange period.
Where possible, we will offer to repair faulty items. For all faulty items outside of our Returns Policy, please contact email@example.com
We have made every effort to display as accurately as possible the colors of our products that appear on House of Zeniaa website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.